1 hour ticket response
Our team of technicians is dedicated to offering fast answers to each of your inquiries. We will examine your ticket immediately after it is received and will respond back to you with a solution to the problem within less than 60 minutes after the tech support ticket submission. In reality, our average support ticket response time is 20 minutes.
A Topflight Customer Care Service
Our customer service team members have big experience in the shared web hosting niche and are proficient enough to come up with a quick answer to your problem. If, however, the matter at hand is not within the competency of a customer support engineer, the tech support ticket will be sent to a developer or admin for further investigation.
An Easy–to–Navigate Help Center Section
To help you find a quick suggestion on how you can use a given feature, we have incorporated a truly user–friendly Help section in your Control Panel. You can browse through a large selection of web hosting account administration articles and website administration articles, have a glance at the F.A.Q. archive or check our how–to video tutorials.