Client Support Channels
A 60–Minute Response Time Guarantee
All your support requests will be dealt with in maximum 60 min after the trouble ticket or e–mail was submitted. If your case calls for additional assistance from a sysadmin, we’ll forward the ticket or the email to the person on duty, in a timely manner and we will leave a note to notify you that more time will be needed for discovering the optimal solution. If you take advantage of the Optional Managed Services package, all of the server administration tasks included there will be performed whenever you choose.
A Premium–Quality Help Desk Service
- We’ll be at your disposal 24/7 to respond to any inquiries that you may have connected to our Control Panel and any of the apps that we have preinstalled for you on the dedicated server. In case you also require assistance tackling server admin procedures, check out our Optional Managed Services package, which includes backup hard disk drive space, OS updates on a weekly basis, server monitoring and restarting services, plus software installation and troubleshooting services.
A User–Friendly Help Section
Each Linux dedicated servers hosting package is equipped with our charge–free Control Panel, which features an elaborate knowledgebase plus a set of educational video tutorials. Whenever you need assistance while working with the Control Panel, just click the Videos or Help buttons in the top right corner.