A 99.9% Server Uptime
The primary benefit of developing your own shared web hosting system is that you do not need to worry about compatibility issues – you set up a specific set of software apps in such a way so as to be compatible with a given set of hardware components. The end result is something a whole lot more solid and reliable, as there are fewer possible risks of failure. We’ve set up our cloud hosting system atop tried and trusted hardware components along with a strongly modified version of SELinux in an attempt to create an exceptionally safe and secure environment for all your websites.
This is the reason why, with each of our shared web hosting packages we give you a 99.9% server uptime guarantee. This guarantee is available in all our datacenters.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we’ve also built our own internal network in each one of our datacenters. Everything is based on world–class hardware components made by Juniper. And on every single router, we have put a firewall with an advanced set of rules with the intention to sift out all fishy requests.
As a result, in all our data center facilities – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe as well as in our data center in AU, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done pretty much everything to minimize all possible risks with our cloud hosting plans and while our company offers premium customer support, there are cases when the client is simply not satisfied with what we have to offer. Or he has to switch to a more powerful hosting solution, such as a virtual private server or a dedicated hosting server.
That is the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not fully happy, we will give you a refund.
24/7 Technical Support
We’ve meticulously chosen each member of our 24x7 support department to ensure that we can offer the best customer care service you can possibly get. Each one of our technical support engineers has many years of experience working with web hosting accounts behind his back, hence they know what they are doing. What’s more, they are available to you 24/7/365 – you can contact them at any time and they will respond to you ASAP.
Their average support ticket response time is well under 20 minutes, whilst with other web hosting vendors you need to wait for days. Plus, we offer you a 1–hour response time guarantee. No matter what happens, your inquiries will be replied to in less than an hour.