If you have ever had a shared web hosting account in the past or you've dealt with any other type of online service, you are probably aware from personal experience that for some things it is better to talk to a live person over the phone than to exchange support tickets or e-mail messages. If you'd like to know more about a service before you order it or when something small-scale should be made, for instance, it is much easier and a lot faster to do it real-time. When you are able to speak with representatives by phone, it's also very likely that you're using the services of an actual website hosting supplier, not just a reseller. The type of support that you'll get on the phone varies between different suppliers - from very general matters to experienced technical support. Generally most of the suppliers offer pre-sales assistance and first level phone support, while more complicated tech matters are resolved via e-mail and / or tickets.
Phone Support in Shared Web Hosting
We know that being able to talk with a live representative is very important, so we have three support lines globally (USA, UK and Australia) and you are able to contact us over the phone for fourteen hours every day. If you consider getting one of our shared web hosting, for example, you have the option to give us a call and find out more about our solutions before placing your order in order to ensure that we do match all system requirements for your websites. After your purchase, you can get in touch with us about all the sales or billing difficulties you may have, or receive any type of general or basic technical info you need. We have tried to find the perfect balance between phone and ticket support, so for strictly technical matters you have to use the ticketing system, which will make it easier to track the communication as well as any new developments in the resolution of an issue.