If you ever experience a problem with your site and are incapable of tackling it on your own, ask the hosting provider’s help desk team to help you bring the website back online. A prompt resolution would be the perfect scenario, but a lot of hosting companies respond within 24 hours and even more, especially if you’re working with a hosting reseller. Even if your problem can be swiftly resolved, your site may not function satisfactorily or may not be reachable at all for a prolonged time period, so you may lose potential clients as it’s quite unlikely that anyone would be willing to return to a website that’s broken. Thus, you need to make sure not only that you can reach your hosting provider, but also that they can respond and assist you in a well-timed fashion. If a web application update does not go as planned or you erase something by mistake, for instance, the website must be restored swiftly so as to avoid prolonged inaccessibility.
One-Hour Response Guarantee in Shared Web Hosting
Our shared web hosting offer a sixty-minute reply guarantee, which means that regardless of what inquiry or obstacle you may have, we will always be there to lend a hand. Actually, it seldom takes more than half an hour to get a problem resolved or an enquiry answered, and this is valid for both sales and technical matters. Our tech support team members are available 24x7, even on weekends and official holidays, so you will get timely assistance at any time. We know exactly how priceless time can be, so by the time we reply to your e-mail or trouble ticket, we will have explored the matter and, if we haven’t sorted it out, we will provide you with more information on what you need to do on your end, if the case requires this. With our support service, you can rest assured that there will be somebody to lend you a hand right away, regardless of the hour.