A live chat is a real-time way of communication between a web hosting supplier's support crew and its customers. It is an efficient method to receive some information about the hosting services or have some issue resolved as you are speaking with a live representative. The advantages of using a real-time chat service instead of calling or opening a trouble ticket are the lower chance of mistakes when you exchange data such as usernames or domain names, the quicker response time since the communication is real-time and the fact that you don't have to stay on the chat all the time - you are able to do another thing while the representative examines the issue in question. What's more, you will be able to be a part of a live chat room from any computer that's connected to the web, avoiding the telephone rates that you will have to pay if you are calling to another country.
Live Chat Support in Shared Web Hosting
As we acknowledge the fact that a lot of problems are usually resolved when you talk with a live person, we supply a live chat service for all our potential and current clients. The chat is online every day and our customer care representatives will assist you with a variety of questions and situations. In case you aren't our customer yet, you can learn more about our shared web hosting plans and the web hosting environment in general in order to make sure that your websites will operate efficiently on our servers. If you already have an account and you've got some questions or you encounter any kind of issues with some of our solutions, you'll be able to join us on our live chat and we will provide the needed info or help you troubleshoot the issue. You'll need to open a trouble ticket for some troubles which need more time or the assistance of a system administrator, still for a lot of standard troubles you'll get help right away.