A ticketing system is the most popular medium of communication that web hosting companies offer to their clients. It’s usually part of the billing account and is the easiest way to solve a problem that takes some time to examine or that needs to be forwarded to an admin. Thus, all replies provided by either side will be stored in the exact same place in case somebody else wants to work on the problem at hand and the info in the ticket will be available to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which implies that you will need to log in and out of no less than two accounts in order to execute a particular operation or to contact the company’s customer service team. In case you desire to manage a couple of domain names and each one is hosted in its own account, you will need to use even more accounts simultaneously. On top of that, it could take a substantial span of time for the hosting provider to process your ticket request.
Integrated Ticketing System in Shared Web Hosting
The ticketing system that we are using for our shared web hosting isn’t separate from the web hosting account. It is an essential part of our full-featured Hepsia Control Panel and you will be able to access it whenever you want with just a couple of clicks, without ever leaving your account. The ticketing system offers a quick-search box, which will help you track the status of practically any support ticket that you have posted in the past, in case you need it. Besides, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to tackle a particular problem even before you open a ticket. The ticket response time is maximum 60 minutes, so you can receive quick assistance at any given time and if our client care team recommends that you should do something in your account, you can do it on the spur of the moment without needing to sign out of the Control Panel.