The client support that you'll receive from your shared web hosting provider is really important, regardless if you have pre-sales questions and you are not a customer yet, or you've got some technical trouble with a current account. Prompt and accurate info about a question or an issue can save you lots of time and efforts, not mentioning that this could often be an indicator that you are ordering from a real hosting supplier and not from a reseller. If you obtain a hosting account through a company that doesn't own its servers and it can't access them directly, it's almost certain that you will wait for a few days in order to have a reply to any query, so your sites may stay offline for a long time. However, a provider that provides different options for communication and has a tech support crew available all the time can assist you right away and help you decrease or totally avoid any downtime and prospective losses.
24/7 Customer Support in Shared Web Hosting
We provide you with 24/7 customer, billing and tech support for all our shared web hosting. Even if you are not our client yet and you have questions, we can help you right away and supply you with the needed information, in order to give you the choice to make an informed decision when you buy your new website hosting account. We are available any time, including holidays and weekends, and we provide you with numerous ways of communication to contact us - phone, live chat, email messages and support tickets. For your benefit, we now have a couple of phone numbers internationally, so you're able to call the one which is closer to you. The maximum response time for your emails and the tickets is one hour. The typical response time is around 15-20 minutes, which means that you can forget all about waiting for a few days to get support for any kind of task or issue, regardless of its difficulty.